Frequently Asked Questions

Get answers to your questions


What is Help Article?

Help Article is a set of support tools and widgets to provide support to your customers. We are focused on businesses that provide software to their customers and need a way to ease support requests.

How long does it take to get going?

Sign up and get access instantly. We provide default styles for Bootstrap 3 and 4.

What payment services do you support?

We accept all major credit cards.

Can I update my card details?

Yes. Go to the billing section of your dashboard and update your payment information.

Can I cancel my subscription?

You can cancel your subscription at any time. Cancelling your plan comes into effect the following month.

Can I get a refund?

Yes, reach out to us to cancel your account and get a refund. Remember, the first 45 days are a free trial.

What if I want to change plans?

It's quick and easy to switch between our different pricing plans from your dashboard.

How long are your contracts?

There are no contracts. You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.

Other questions?

We're always available at support@helparticle.com

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